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Terms & Conditions

Reservation & Payment

For standard bookings, a non-refundable deposit of £60 per person is required. All bookings will be confirmed by Easygo Tours in writing  by email to the lead passenger along with confirmation of balance payment details. The tour balance for all bookings will be direct debited from the payment details given at the time of booking 60 days prior to the departure date of the tour; if there is a failure to complete the payment Easygo Tours reserves the right to cancel the reservation.

Validity

Dates, itineraries and prices are valid as on Easygo Tours website & brochure latest edition valids until 31 December 2017.  In case of any unforseen weather conditions and circumstances, e.g.  storms, strike, accidents etc and for the safety of our customers, Easygo Tours reserve the right to replace any of the facilities, services, accommodations, itineraries or vehicles to other alternatives, without being liable for compensation or refund.

Cancellation by the Passenger

Cancellations must be made by the passenger (or travel agent in writing by email to Easygo Tours prior to the tour departure to be confirmed as cancelled.

Cancellations within the balance payment period (60-0 days prior to departure) are as follows:

  • 60 days or more prior to departure, deposit to be retained by Easygo Tours
  • 59-30 days 70% of tour fee is forfeited
  • 29-15 days 85% of tour fee is forfeited
  • 14-0 days 100% of tour fee is forfeited、

Cancellation by Easygo Tours.

Easygo Tours reserves the right to cancel a tour in case of low booking (less than 2 people) and force majeure,  or if the Client fails to pay the final balance.  Easygo Tours will inform customers or travel agents of such cancellation is required.

EasyGo Tours will not cancel a tour less than 42 days before departure

Travel Insurance

The passenger accepts that the cost of the tour does not include insurance & it is mandatory that all passengers obtain travel insurance while travelling with Easygo Tours covering personal injury, medical, repatriation, and evacuation expenses. Passengers must be able to provide proof of adequate insurance cover purchased if requested by the group leader or Easygo Tours representative. It is strongly recommended the coverage be extended to include cancellation, curtailment, and all other expenses that might arise as a result of loss, damage, injury, delay or inconvenience occurring to the passenger.

Easygo Tours do not accept liability for loss, theft of, or damage to baggage or personal effects. Personal belongings lost or stolen while unattended by the passenger in public lounges or other public areas, whether on board a vessel, train, bus, or other mode of transportation, publicly owned or operated by Easygo Tours or elsewhere, are not reimbursable. Losses due to ordinary wear and tear or acts of God are not reimbursable. Easygo Tours will not accept responsibility for, and in no event shall be liable for loss or damage of valuables or other articles left in or on facilities used by Easygo Tours such as hotels, vessels, expedition vehicles, or any other mode of transportation. When obtaining travel insurance the passenger must ensure the insurer is aware of the type of travel to be undertaken.

Changes of itinerary during the tour

It may be necessary, sometimes at short notice, to make changes to an itinerary due to weather, traffic , road conditions or vehicle breakdown. Every effort will be made to rectify such issues or provide safe alternatives as quickly as possible. Easy Go Tours do accept any responsibility for delays caused by such situations.

Illness or Disability

Anyone suffering from illness or disability or undergoing treatment for any physical or medical condition must declare the true nature of such condition at the time of booking and make arrangements for the provision of any medication or other treatment required during the tour. Failure to make such disclosure will constitute a breach of these Booking Conditions and may result in such persons being excluded from the tour in which case all monies paid will be forfeited and the Company will not be liable to pay any compensation whatsoever.

For persons with pre-existing conditions including but not limited to: illness, diabetes, pregnancy, asthma, gastric reflux, cancer, heart problems, epilepsy, respiratory or mobility problems you should visit a doctor for a personal medical examination obtaining a medical clearance that certifies you as fully able to participate in the tour as described within the company literature specific to your tour or tailored arrangements prior to booking.

Complaints

In the event of any dissatisfaction with any service provided by Easygo Tours, You must report it immediately to the Trip Leader so that action can be taken to remedy the problem. Failure to notify the Trip Leader of any problem immediately may prejudice Easygo Tours and may result in your ability to claim compensation from us being extinguished or reduced. Any complaint made to Easygo Tours following the conclusion of the trip should be made in writing by email within 28 days of completion of the trip. In the event that You do not notify us in writing within 28 days, Easygo Tours’s ability to investigate the complaint may be prejudiced and may extinguish your claim. We are a Member of Travel association in morocco, We are obliged to maintain a high standard of service to you.

Visas & Travel Documentation.

It is passenger’s responsibility to obtain any visas, passports, health certificates or other travel documentation required. It remains the passenger’s responsibility to ensure that these documents are in order and meet any additional costs incurred as a result of failure to comply with such requirements.

Agent Responsibility

It is the responsibility of the Agent to advise Easygo Tours of any special requirements of the passenger and to communicate to any changes or alterations advised by Easygo Tours.

Inclusions

The tour price and the local payment include:

  • All accommodation as listed in the Tour Inclusions Section
  • All transport listed in the Tour Inclusions Section
  • Sight-seeing and meals as listed in the Tour Inclusions Section
  • The services of a group leader as described in the Tour Inclusions Section
 

Exclusions

The tour price and the local payment do not include:

Flights, excess baggage, visas, insurance, extra meals and drinks, items of personal nature, entrance fees, tips, port taxes & fuel supplements, departure taxes, optional activities and all the other services not stated in the ‘Inclusions’ sections of this brochure or online.

Special Offers & Discounts

Most of our tours include airport transfers. If stated that an arrival transfer is included, you will be picked up from the airport on the first day of your tour, at any time. You must inform our call centre of your flight details (date of flight, flight number, arrival time and name of travellers) 10 days prior to your arrival for the confirmed arrangement of your transfer. You will be picked up by a Easygo Tours representative holding a Easygo Tours sign at the airport. Please also check “Airport Transfer” information in the “Inclusions” section of every tour’s page. Airport transfer/s are only available if stated under the “Inclusions” section of your selected tour.

Solo Passenger

You have few options to book a tour;

All prices are based on double or twin sharing hotel occupancy. Solo passenger who does not wish to pay single room supplement will be accommodated in a twin sharing room with another customer  of the same gender. The single supplement need only be paid if a room to oneself is requested and the single supplement must be paid in addition to the tour fee. 

Age & Health

Passengers under 18 years old are not permitted on Easygo TOURS tours except for travelling with parents on specific Family Tours or tours orgnised for schools. All passengers are expected to be certain that prior to travel that they are fit and able to complete the itinerary of their chosen tour as described in our website.

Privacy Policy

In order to process your booking, Easygo Tours need to collect certain personal details from you. These details will usually include the names and addresses of party members, special requirements such as those relating to any disability or medical condition that may affect the holiday arrangements. We take full responsibility for ensuring that proper security measures are in place to protect your information.

We must pass some information on to the relevant suppliers of your travel arrangements (hotels, transport etc.). The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.

 

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